Common FAQs

GENERAL QUESTIONS

MNHost (Developed by Condominium Team) is a masternode hosting platform which makes it easier for everyone to run their masternodes in a few minutes without any technical knowledge.

Our fully automated software creates and configures your masternode server in few minutes on the cloud. After that, all you need to do is to add your masternode into your local wallet and give it a start. We setup our servers randomly on six (6) different locations from two (2) different service providers in order to support the blockchain.

All we need is your transaction hash of Collateral and Index ID (MNHost Setup Guide) and that is to prove that you actually have the collateral required for the specific masternode. We will take care of the rest.

Since our goal is to take the hassle of running, monitoring and maintaning masternode(s) from your hands, we will do all the heavy lifting for you. In such cases where you masternode(s) have issues, our system will automatically detect and fix them. We will also inform you via email for every step we took. In some cases, we may need you to restart your masternode from your local wallet. We will contact you in this matter.

First of all, your coins are always safe and will always be since they never leave your wallet. We don’t store your coins or ask you to send them us. It’s your responsibility to secure your local wallet. So in any case of an error, no damage can be done to your local wallet or collateral since no one has access to them but you. Secondly, we will contact you to restart your masternode from your local wallet.

Your masternodes can only have following three status

Pending Start : Masternode is waiting for you to complete the setup process and start it from your local wallet
Active : Your masternode is successfuly running without any problems
Error : Your masternode has an error that needs to be fixed

If your masternode has error status, please contact us to fix the issue.

We only charge $2.99 per month for each masternode you hosted on mnhost platform. The amount will be deducted from your account balance every month at 00:00 UTC time as per your date of order.

An email will be sent to your address once your account balance goes below to cover for your last 5 days of service fee. In case you don’t add balance to your account for renewal. your server(s) will be permanently deleted. (minimum wallet top up amount is $3. no refunds)

In such case, you can easily deploy a new server. But you will first need to add balance to your account. Also please note that restoring your old server is not possible.

We only ask for your email address to recognize you. Your email address will be used for notification emails and password reset.

To get support, send us an email at [email protected] or chat with our 24/7 chat support team.

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